CUSTOMER CARE
How can we help?
How do I register?
Use your email, a password of at least eight characters and your assigned marketing partner code. Verify your email before purchasing. The code is needed only at registration.
Where do I download?
Sign in to the purchasing account and open My library. Each purchase allows one download within 14 days of payment. Repeat downloads are not available. Items disappear from My library 14 days after payment. If saving fails, contact support with your order number.
Why are drawings blurred?
Public preview files are intentionally reduced and obscured. Your purchased ZIP contains the original files in the formats listed on the product page.
Which applications do I need?
Use compatible CAD software for DWG, a document application for Word, a browser for HTML and a spreadsheet application for CSV. Extract ZIPs before opening their files.
I paid but the order is pending.
Use Check payment in My library. Do not pay again; contact support with the order number if confirmation is delayed.
How do I request a refund?
Provide the order number and issue through this form. We review delivery and payment records under the refund policy.
Where is my reply?
Replies appear in Questions & replies in My library.